• Common questions about our products?

    Common questions about our products?

    Here are the answers.

FAQ

PC

PYTHON:7500R

How do I switch on the headset?

After connecting the headset to the PC via USB, press and hold the center button of the Touch Panel Controller. After a short time the lighting switches on the headset is ready for use.

The headset does not work and is not shown in the control panel.

It might not be turned on. Please follow the instructions of the previous answer.

Is the headset compatible with Windows 10?

Yes, the drivers can be found in our undefineddownload section.

Why is the cover of the headset marked with R on the left and L on the right?

This is just a small production error that does not impact the functionality of the headset in any way.

PlayStation 4

KEY:PAD

How do I connect the keyboard with the console?

On the backside of the key:pad, below the connectors, you will find a small USB receiver. Remove it and plug it into one of the ports of the PlayStation 4. Now you can attach the key:pad to your controller and it will connect with the console.

 

PYTHON:6700V

Is the headset compatible with Xbox One?

The headset itself can be used with the Xbox One, but the chat functionality is inactive. If the controller does not have a 3.5 mm jack, a Microsoft Headset Adapter is required.

My voice is too quite. How can I increase the volume?

When using a headset for the first time, the volume of the microphone needs to be adjusted in the system settings of the PlayStation 4. The settings for the microphone level can be found under (Settings) > (Devices) > (Audio Devices).

Xbox One

KEY:PAD

How do I connect the keyboard with the console?

On the backside of the key:pad, below the connectors, you will find a small USB receiver. Remove it and plug it into one of the ports of the PlayStation 4. Now you can attach the key:pad to your controller and it will connect with the console.